Skip To Content

Best Auto Repair, Memphis

1696 Bartlett Rd Memphis, TN 38134

901-383-4824
Opening Hours
  • Mon 8:00AM - 5:00PM
  • Tue 8:00AM - 5:00PM
  • Wed 8:00AM - 5:00PM
  • Thu 8:00AM - 5:00PM
  • Fri 8:00AM - 5:00PM
  • Sat Closed
  • Sun Closed
CONTACT US

Why People in Memphis Hesitate to Get Their Vehicle Serviced

Posted November 17, 2010 10:00 AM



A recent report stated that over 80 percent of the vehicles on our Memphis, TN, roads have one or more service or repair that's needed but hasn't been taken care of. Now that's a lot of undone service. That translates into something over 160 million vehicles in North America alone. Some of the neglected items are minor. Others are serious safety concerns.

There are several reasons we hesitate to take care of recommended services, especially services that our Memphis automotive advisor recommends when we're in for something else, like an oil change.

The first issue boils down to comfort with car care. We don't always feel we know enough to make good decisions. Some of that can be attributed to the fact that vehicles are so reliable these days. They almost become an appliance. Of course you love your vehicle, but if you don't have to worry about it breaking down all the time, you're not forced to think as much about preventive maintenance.

Perhaps your dad knew a lot about cars and always made sure they were taken care of. He was very comfortable dealing with his local Memphis service center. People who don't know as much about cars hesitate to ask questions because they don't want to look ignorant.

It's human nature. But there's so much to know in this world, and we can't all be experts in everything. So we specialize. It's very important to ask questions of any specialist, whether it's your doctor, financial advisor or your automotive technician in Memphis, TN.

Your service advisor at D & B Automotiove wants to answer your questions. We want you to understand the recommendation and why it needs to be done.

That brings us to the next issue; people say that they don't always know if they really need the service or if they are just being sold something.

At the heart, it speaks to trust. Do you trust your Memphis service center and your service advisor? Trust has to be earned, and that takes time and experience. But you can shortcut the process when you realize that most of the recommendations are based on manufacturer's maintenance schedules.

In other words, "You don't have to trust me, you can trust your owner's manual."

Your Memphis service center has computer databases that contain the manufacturer's recommendations for almost all vehicles, so they don't need to rummage through your glove box to look for your owner's manual to know what to do.

Basically, the engineers who designed the car say, "Here's when you need to have it serviced." That's who makes the recommendation, not the technician. He's just reminding you.

Now you do need to trust your Memphis technician's experience and judgment from time to time. When he inspects your vehicle, he may find problems or concerns. He will explain things so that you can prioritize the concerns and make a good decision about whether or not to have something done.

That brings us to the third issue; money. Often the concern is about spending the money to take care of a recommended service. Our money has many places it needs to go. And we have another list of places we want it to go. Auto maintenance isn't usually on either of those lists.

Look, everyone who works at D & B Automotiove has a family budget, too. They can relate. Maybe a little look behind the scenes would be helpful.

Service centers like D & B Automotiove invest heavily in training, diagnostic equipment and tools so that they can make repairs and perform services as efficiently as possible. And like any other business, they have labor costs, insurance, rent, utilities, shop and office supplies, taxes and so on.

We work hard to make sure that we diagnose the problem correctly and fix it right the first time. That's the only way we can maintain our reputation and remain in business. If we're not satisfying our customers and providing a good value, you won't come back and the service center won't be around for long.

When there is a real budget concern, your D & B Automotiove service advisor can help you prioritize the work that needs to be done and come up with a plan for taking care of it that works within your budget.

Let's say you have a serious problem with your brakes. That's a safety concern, so a technician can't ethically say, well, let's put that off for a couple of months. What they can do is take care of the brakes now and address the cabin air filter or transmission service next month.

Ask us for more details.

D & B Automotiove
1696 Bartlett Rd.
Memphis, TN 38134
901-383-4824



Search



Archive

December 2009 (3)
January 2010 (5)
February 2010 (4)
March 2010 (3)
April 2010 (5)
May 2010 (4)
June 2010 (2)
July 2010 (4)
August 2010 (4)
September 2010 (2)
October 2010 (3)
November 2010 (4)
December 2010 (5)
January 2011 (4)
February 2011 (4)
March 2011 (52)
April 2011 (4)
May 2011 (5)
June 2011 (2)
August 2011 (3)
September 2011 (4)
December 2011 (4)
February 2012 (2)
March 2012 (4)
April 2012 (4)
May 2012 (1)
June 2012 (3)
July 2012 (1)
August 2012 (1)
November 2012 (1)
December 2012 (2)
March 2013 (1)
April 2013 (3)
May 2013 (2)
October 2013 (5)
November 2013 (2)
January 2014 (2)
February 2014 (3)
March 2014 (2)
July 2014 (4)
August 2014 (6)
September 2014 (4)
October 2014 (5)
November 2014 (3)
December 2014 (4)
January 2015 (5)
February 2015 (4)
March 2015 (4)
April 2015 (5)
May 2015 (2)
June 2015 (6)
July 2015 (2)
September 2015 (2)
October 2015 (4)
November 2015 (4)
December 2015 (3)
February 2016 (2)
March 2016 (4)
April 2016 (4)
May 2016 (5)
June 2016 (4)
July 2016 (4)
August 2016 (5)
September 2016 (4)
October 2016 (4)
November 2016 (5)
December 2016 (4)
January 2017 (5)
February 2017 (4)
March 2017 (4)
April 2017 (4)
May 2017 (4)
June 2017 (5)
July 2017 (4)
August 2017 (5)
September 2017 (3)
October 2017 (5)
November 2017 (4)
December 2017 (3)
January 2018 (5)
February 2018 (4)
March 2018 (4)
April 2018 (5)
May 2018 (4)
June 2018 (4)
July 2018 (4)
August 2018 (4)
September 2018 (5)
October 2018 (4)
November 2018 (4)
December 2018 (5)
January 2019 (5)
February 2019 (2)
March 2019 (4)
May 2019 (2)
June 2019 (5)
July 2019 (2)
August 2019 (2)
September 2019 (3)
October 2019 (5)
November 2019 (4)
December 2019 (5)
January 2020 (5)
February 2020 (4)
March 2020 (5)
April 2020 (1)
May 2020 (2)
July 2020 (2)
August 2020 (5)
September 2020 (4)
October 2020 (4)
November 2020 (5)
December 2020 (4)
January 2021 (6)
February 2021 (4)
March 2021 (4)
April 2021 (4)
May 2021 (5)
June 2021 (4)
July 2021 (4)
August 2021 (5)
September 2021 (4)
October 2021 (5)
November 2021 (4)
December 2021 (4)
January 2022 (6)
February 2022 (4)
March 2022 (4)
April 2022 (4)
May 2022 (5)
June 2022 (4)
July 2022 (5)
September 2022 (4)
October 2022 (5)
November 2022 (4)
December 2022 (4)
January 2023 (5)
February 2023 (4)
March 2023 (4)
April 2023 (5)
May 2023 (4)
June 2023 (4)
July 2023 (5)
August 2023 (4)
September 2023 (2)
October 2023 (1)
January 2024 (1)
February 2024 (4)

Categories

Air Conditioning (17)Alignment (17)Alternator (6)Auto Safety (6)Automotive News (8)Battery (20)Brake Service (4)Brakes (22)Cabin Air Filter (9)Check Engine Light (7)Cooling System (20)Customer Detective Work (1)Dashboard (3)Diagnostics (5)Diesel Maintenance (2)Differential Service (4)Drive Train (9)Emergency Items (1)Engine Air Filter (3)Exhaust (13)Fluids (17)Fuel Economy (10)Fuel Pump (1)Fuel Saving Tip: Slow Down (2)Fuel System (47)Headlamps (7)Inspection (10)Keys to a long lasting vehicle (4)Maintenance (56)Monitoring System (3)Oil Change (7)Older Vehicles (5)Parts (9)PCV Valve (2)Safe Driving (1)Safety (6)Serpentine Belt (7)Service Intervals (9)Service Standards (12)Shocks & Struts (9)Shocks and Struts (2)Spark Plugs (2)Steering (14)Suspension (3)Timing Belt (6)Tire Pressure Monitoring System (1)Tire Rotation and Balancing (3)Tires (10)Tires and Wheels (40)TPMS (3)Transfer Case Service (1)Transmission (11)Trip Inspection (4)Warranty (2)Water Pump (2)What Customers Should Know (81)Wheel Bearings (1)Windshield Wipers (9)Winter Prep (8)Winter Tires (1)
  • ASE (Automotive Service Excellence)
  • CARQUEST
  • TECH-NET
  • BBB (Better Business Bureau)
  • ATRA
  • Car Care Aware

Testimonials

Had my son's truck motor rebuilt here. Fantastic service and honest personnel. Other services that we've had performed here were handled just as professionally and honestly. Highly recommended!!
view all reviews
TAP TO CALL NOW 901-383-4824 X